SRE Services: Production Reliability, SLOs and Incident Management

Improve production reliability with practical SRE services delivered by senior engineers. We help SaaS companies, scale-ups and mid-size engineering teams put SLOs, observability, incident management and on-call practices in place, so your systems stay reliable as you grow.

Problems we solve

  • Frequent or recurring production incidents
  • Slow recovery and unclear ownership during outages
  • Noisy alerts and unsustainable on-call load
  • No SLOs, SLIs or error budgets
  • Limited observability into what is failing and why
  • Reliability work that never gets prioritized

Our SRE services

  • SRE assessment and reliability review
  • SLOs and SLIs definition
  • Incident management and response process
  • Observability, metrics and alerting
  • On-call improvement and runbooks
  • Error budgets and reliability policy
  • Reliability roadmap
  • Automation of recurring toil
  • Embedded SRE engineers
  • Monthly reliability retainer

How we work

  1. Discovery call to understand your systems, incidents and goals
  2. Reliability assessment of your current setup
  3. A prioritized plan with SLOs, quick wins and owners
  4. Execution in milestones alongside your team
  5. Knowledge transfer and documentation
  6. Optional ongoing support or embedded capacity

Engagement models

Work with us in the model that fits: embedded SRE engineers added to your team, a fixed-scope reliability project, or a monthly retainer for ongoing support. Many teams start with an infrastructure audit to find the biggest reliability risks first.

Technology we work with

Prometheus, Grafana, Loki, OpenTelemetry, Alertmanager, PagerDuty and Opsgenie for observability and on-call, on Kubernetes and across AWS, GCP and Azure.

Proven in demanding production environments

We operate infrastructure that runs more than 10 million monitoring checks per day across 24+ networks, and we have helped teams reach 99.97% uptime on business-critical services. See our case studies for details.

Frequently asked questions

What do your SRE services include?

Reliability assessments, SLOs and SLIs, incident management, observability, on-call and alerting improvements, error budgets, automation and a reliability roadmap. We can also embed SRE engineers or provide ongoing support through a retainer.

Do you work with companies beyond startups?

Yes. Our SRE services fit SaaS companies, scale-ups and mid-size engineering organizations, as well as early-stage teams that want reliability foundations from the start.

Can you reduce our on-call burden and alert noise?

Yes. We tune alerting to what matters, define SLOs and error budgets, improve runbooks and automate recurring toil so on-call becomes sustainable.

How do we engage your SRE team?

Through embedded SRE engineers, a fixed-scope reliability project, or a monthly retainer. We recommend the model that fits after a short assessment.